Salon Documents

We are nothing without our staff. Keeping the team, happy, motivated and well paid is the primary goal for salon management. Client satisfaction, retention and referrals follow only when this primary objective is achieved.

Of course, the entire team must be proficient, professional, and skilled in their role which in the Hairdressing and Beauty Industry is multifaceted. The starting point to “create” a well-rounded (profitable) team member is to ensure that they completely understand their role and what is expected of them, and I GUARANTEE that the majority of salon staff (and many salon managers) don’t, because this detail is lost to implicit complacency. The Salon Managers Academy system and method is to help salon owners “create” profitable teams with the express consent of each team member because they want to, because they have part-ownership of the process.