Salon Business Diagnostic Assessment

The motive to develop the Salon Business Diagnostic Assessment was driven by the authors’ passion to help salon management develop methods of improving their team’s business development knowledge awakening in them an awareness of their personal responsibility in generating more salon revenue and to drive substantial business growth whilst retaining respect and integrity for clients and staff.

In our rapidly changing business, social and technological environment, more relevant salon management strategies must be developed. More effective goal setting and planning processes must be learned, practiced, and assessed; and performance must be targeted.

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Teams of independent creative people must spend real time improving their methods of working and improving their performance. The Stylist-Client workflow and procedures are critical to future growth and profitability.
It is of paramount importance that there is congruence between the Salons’:
Strategic Planning
Operations and Human Resource Management
Decision Making
Training and Staff Development
Professional and Ethical Standards
Revenue Performance Management
Often there are competing or conflicting groups of people or working methods at work in the salon and it is the managers’ task to move the team towards a more collaborative way of working. 
For possible changes to be considered, Identified, analysed, implemented, and managed a planned change effort is necessary - a program of organisational development.
This programme must start with an aided diagnostic assessment. This document is the starting point as it helps salon management consider measure and manage the diagnostic process. 
There are four stages essential to sustainable salon business development:
1. Salon Business Diagnostic Assessment
2. Diagnosis
3. Action Planning
4. Implementation
This is not a difficult or complicated process when worked through with knowledge and the correct tools.